We are sorry something didn't work out!
Burro is dedicated to making sure we get the right gear to the Burro family for their next adventure. If you are dissatisfied with your gear or need an exchange, head over to our returns center here: Burro Return Center.
Burro will work to exchange products or grant site credit for gear that does not meet your needs within reason.
As a small business we ask for your patience and collaboration as we work together to get you what you need!
Now for the boring stuff...
Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
Within 30 days from the date of purchase
In unused and resellable condition
All tags intact
What items are non-refundable?
The following items cannot be returned:
Discounted items (if applicable)
What if my gear was damaged?
If the purchased product is faulty, reach out to us within 10 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.